Store Policies
The shipping policy applies to customers that make a purchase at adornednovelties.com. If you have any questions, please contact me via email using the contact link below
Shipping Options & Delivery Costs:
There is no shipping cost for US residents.
Pre-made Adornments
Orders placed are shipped within 5 days of purchase. An email notification will be sent to you with tracking information. You will be able to track your package directly on the carrier’s website.
Made to Order (MTO) Adornments
Made to order adornments will be shipped within 5 days of completion. An email notification will be sent to you with tracking information. You will be able to track your package directly on the carrier’s website.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship boxes to P.O boxes.
International Orders
We are not taking international orders currently.
Returns, Refunds, Cancellations and Exchanges
Returns and exchanges are not accepted. If there is an issue with your item, you are eligible to receive one remake of the same item within 14 days of purchase.
Cancellations of orders are not accepted once payment has been completed.
Made to Order (MTO) Request
Currently, what is posted on the website is what is available at the time of purchase. If there is a specific color / style that you wish to have that is not shown, please utilize the Made to Order request option. Upon notification of your purchase, you will be emailed a custom-order form to complete with instructions. Upon receipt of the completed form, I will contact you to confirm your options and begin creating your adornment(s). If supplies must be ordered to complete your adornment, I will notify you upon speaking with you.
If you have any questions about the custom order option, please contact me via email using the contact link below.
Frequently asked questions
What size bracelets are pre-made?
Bracelet sizes are included in the description of each pre-made bracelet. If you need a size that is not displayed, please optimize the custom-made option and include what size you'd like in the notes section at checkout.
Are your earrings hypoallergenic?
If the earrings base / hook is made with hypoallergenic materials, it will be specified in the description.
How long do made to orders (MTO) take?
If all the supplies are in stock, custom items are completed upon approval from the customer and shipped within 72 hours of approval. If supplies must be ordered to fulfil your order, you will be notified and updated regularly on the status of your order.
If you have any questions, please contact me via email using the contact link below.
Thank you for shopping with Adorned Novelties